Privacy Policy
At Lullaby Dreams, we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, process, store, and protect your personal information when you use our services or visit our website, lullabydreamsncs.com.
1. Data Controller
Lullaby Dreams, located at [Your Address], is the data controller responsible for your personal data. You can contact us at +1 (774) 707-1111 or via email at [Your Email Address].
2. Information We Collect
We may collect the following personal data when you interact with us:
- Identity and Contact Data: Name, email address, phone number, and other details you provide when booking a consultation, requesting services, or contacting us.
- Service-Related Data: Information about your newborn, feeding preferences, sleep schedules, or other details necessary to provide our services.
- Technical Data: IP address, browser type, device information, and website usage data collected via cookies or similar technologies.
- Communication Data: Records of correspondence, including emails, phone calls, or consultation notes.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: To fulfill our service agreements, such as scheduling and providing newborn care or doula support.
- Consent: Where you have provided explicit consent, such as for marketing communications or certain cookies.
- Legitimate Interests: To improve our services, analyze website usage, or ensure the security of our systems, provided your rights are not overridden.
- Legal Obligation: To comply with applicable laws, such as tax or safety regulations.
4. How We Use Your Information
Your personal data is used to:
- Provide and personalize our services, including overnight care, feeding support, and sleep conditioning.
- Communicate with you about bookings, inquiries, or updates.
- Improve our website and services through anonymized analytics.
- Ensure the security of our systems and comply with legal obligations.
5. Sharing Your Information
We do not sell or trade your personal data. We may share it with:
- Trusted Service Providers: Third parties such as payment processors or scheduling platforms, who are bound by strict confidentiality agreements and GDPR-compliant data processing agreements.
- Legal Authorities: When required by law or to protect our rights, safety, or property.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, service-related data is kept for the duration of our contract and up to 7 years for tax purposes. You may request deletion of your data at any time (see Your Rights below).
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal obligations.
- Restriction: Limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Object: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Revoke consent at any time where processing is based on consent.
To exercise these rights, contact us at +1 (774) 707-1111 or [Your Email Address]. We will respond within one month, as required by GDPR.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. You can manage cookie preferences via your browser settings or our cookie consent tool. For more details, see our Cookie Policy on our website.
9. Data Security
We implement technical and organizational measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we encourage you to use strong passwords and secure connections.
10. International Data Transfers
If you are located in the EU/EEA, note that your data may be transferred to the United States for processing. We ensure that any such transfers comply with GDPR through standard contractual clauses or other approved mechanisms.
11. Complaints
If you have concerns about our data practices, please contact us first. You also have the right to lodge a complaint with a supervisory authority, such as the data protection authority in your country.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will notify you of significant changes via email or our website.
13. Contact Us
For questions or to exercise your GDPR rights, contact us at +1 (774) 707-1111 or via our website at lullabydreamsncs.com.
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